Privacy policy – Connect Haul

Introduction

Connect Haul LLC ("we," "us," or "our") operates logistics, truck dispatch, factoring payment referrals, trailer rental referrals, ELD device setup, and driver recruitment services in the United States. This Privacy Policy outlines how we collect, use, share, and protect your personal information in compliance with U.S. laws. By using our services, you agree to the terms herein.

Scope

This policy applies to information collected through our website, services, and communications related to:

Logistics and truck dispatch operations
Referrals to factoring payment companies
Trailer rental referrals for CDL carriers
ELD device setup referrals
Driver recruitment

Information We Collect

We may collect:

Personal Information: Name, contact details (email, phone number), address, driver's license/CDL information, employment history, and payment/banking details.
Business information: The Data related to your business to signup you with the different brokers and service provider (carrier credentials, MC/DOT numbers, Carrier Insurance details, W9 Form, NOA from factoring/Voided check etc.)
Payment and operational data (for service referrals)
Communications and consent records

How We Use Your Information

To provide and improve our services
To refer you to brokers, shippers, factoring companies, trailer rental providers, ELD companies, or recruitment agencies (with your consent)
To comply with legal obligations

How We Share Your Information

We do not sell or share personal information (including mobile data) with third parties/affiliates for marketing or lead generation. We may share information only in these cases:

With Your Authorization: Written, verbal, or electronic consent to share with brokers, shippers, factoring companies, trailer rental providers, ELD companies, or driver recruitment agencies.
Service Providers: To facilitate services you request (e.g., payment processing, carrier signup and etc).
Legal Compliance: To meet legal requirements or protect rights.

Declining to provide information

We need to collect Personal Information to provide certain Services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those Services, or they may not be provided in the same manner or quality.

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

Security Measures

We employ a number of technical, organizational, administrative, and physical safeguards designed to protect the Personal Information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your Personal Information.

Third-Party Websites

Our services may link to third-party sites (e.g., factoring companies, ELD providers, rental trailer services). We are not responsible for their privacy practices. Review their policies directly.

Children's Privacy

We do not knowingly collect data from individuals under 18. If we become aware of such a collection, we will delete it promptly.

SMS/Text Messaging Compliance

We will not share mobile numbers for marketing. SMS communications require prior opt-in consent.
To opt out, reply "STOP" or email info@connecthaul.com.
Connect haul LLC may send notifications, alerts or other communications via text message to Customers and Service Providers in order to provide the Dispatch Services. Please be aware that standard text (SMS) messages and data rates may apply. If you no longer wish to receive text messages from Dispatch, please reply "STOP" to discontinue this functionality.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To learn more about California residents' privacy rights, see "California Consumer Privacy Act & California Privacy Rights Act (CCPA & CPRA)" Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Data portability.
Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
To exercise any of these rights please send an email to info@connecthaul.com with the subject line "CCPA & CPRA".

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to info@connecthaul.com. However, please know we do not currently sell data triggering that statute's opt-out requirements.

Use of an Authorized Agent

You may have the right, and California residents do have this right, to use an authorized agent to act on your behalf to submit a request to delete, request to correct, or a request to know about your information. To do this, you must provide your authorized agent signed, written permission act on your behalf. We may deny a request from an authorized agent if the agent does not provide us with your signed permission demonstrating that the agent has been authorized by you to act on your behalf.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Website or other appropriate means. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Website and the Service after the effective date of any modified Privacy Policy indicates your acknowledgment that the modified Privacy Policy applies to your interactions with the Website, the Service and our business.

Opt-Out General

To opt-out of marketing communications (SMS, email, or phone), contact us at info@connecthaul.com or use the unsubscribe link in emails.

Conclusion

The revised policy will enhance compliance with U.S. laws, improve user transparency, and build trust through clear, accessible language. Prioritize state-specific disclosures and user-friendly formatting to ensure both legal adherence and client comfort.